1: Unwanted products

You can return an unwanted product to us, provided:

• it is undamaged and unused, with the original labels and stickers still attached;
• you log a return via an email sent to info@sunnyspot.co.za within 7 days of delivery to you or collection by you of the unwanted product. 
• you are liable for return of delivery costs.

 Once we have inspected the product and validated your return, we will refund you with the purchase price of the product within 10 days of the return.

2: Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return by sending an email to info@sunnyspot.co.za. 

We will arrange to collect the product from you. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible, or refund you if that is your preference. 

3: Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

The following will NOT be regarded as defects and will not entitle you to a return.

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from a failure to adequately care for the product;
• products with signs of handling and use

Should a product be defective at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return by sending an email to info@sunnyspot.co.za. 

We will arrange to collect the product from you. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible, or refund you with the purchase price of the product within 10 days of the return, if that is your preference.